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03-28-2005, 07:27 PM #1Web Hosting Evangelist
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Warning to IPB Customers: Don't make any negative comments or they might ban you
I own a lifetime IPB license that I paid $149 for, but was recently banned from their forums because I made a negative comment about one of their future products on their feedback forum. My username on the IPB forums was greggish, and my real name is Gregg Heifetz. I am posting this information so that you know that I am an actual customer of IPB. I wasn't given any warning or explanation, just banned minutes after I made the comment. I was only given an explanation after I contacted them asking why they banned a paying customer. They also refused to give me a refund and the President of IPS, Charles Warner, told me, "I highly suggest you quietly fade away." I did not use any profanity and just expressed my opinion that their new product Dynamic will not sell. While, my post may not have been the most tactful, I am stunned that they would completely ban a customer from the support forums just for expressing their opinion on a feedback forum. The President of IPS, Charles Warner, also stated to me that I had "multiple 2.0 series boards running without a license", basically calling me a theif. Not only don't I have any IPB boards running, I don't even have a single website up yet. He later apologized to me on this point, claiming to haven mistaken me for another customer, but I don't believe he was sincere. I am still banned, and they say I will not be unbanned, and they have not apologized for telling a paying customer "I highly suggest you quietly fade away."
This is the post I made that caused them to ban me...
The sooner Matt gets Dynamic out, and nobody buys it, the sooner the focus of the company can go back to improving, bug fixing, and speeding up the forum. Sorry, IPB, that's just the way I see it.
That wasn't negative feedback it was a rude, abusive statement designed to damage the company.
Not to mention you have multiple 2.0 series boards running without a license.
We do not ban people for negative feedback. There are plenty of people who post more than you do but none that go as far as you.
I highly suggest you quietly fade away.
--------------------
Charles Warner
Invision Power Services, Inc. - President
cwarner@invisionpower.com - 1-800-901-5491 (434-352-4334)
Purchase Invision Power Board - IPS Hosting
If I was simply notified that, "You are not allowed to make any negative comments about the company or products on the forums", then I would have refrained from doing so and still would."I highly suggest you quietly fade away." -President of Invision Power Services, Charles Warner -- PM to me after banning me (a lifetime license holder) for expressing my opinion that IP Dynamic will not sell, and is taking time away from the development of IPB.1
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03-28-2005, 07:52 PM #2Junior Guru Wannabe
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I have never actually been banned before, but i know how you feel, their staff members are just rude and delete any post about their products which are negative even slightly.
I use to like IPB, now I just hate them.1
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03-28-2005, 08:01 PM #3Web Hosting Master
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- Mar 2004
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They are trully up themselves about their software now .. you can't comment about diffrences either, my post was deleted for that.
http://www.viperhosting.net
ViperHosting 2005. The new generation "Excellence doesn't have to be expensive"1
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03-28-2005, 08:15 PM #4Web Hosting Master
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It seems that they can't take criticism and people who can't take criticism are losers.
If that was indeed your post - I see it as neither rude or abusive, simply opionion.
If I was them i'd stop services straight away because customer service such as that is quite simply disgraceful and uneccessary.
Furthermore, anyone who says - "I suggest you quitely fade away", must have something to hide.
Regards,
JordOur greatest glory is not in never falling, but in rising every time we fall. - Confucius1
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03-28-2005, 08:17 PM #5Web Hosting Evangelist
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I still can't get over the President of a company making that threatening statement to me...
"I highly suggest you quietly fade away."
...and not later apologizing for it, and refusing to refund my money. Where exactly would he like me to fade away to, if they insist on keeping me as a customer?"I highly suggest you quietly fade away." -President of Invision Power Services, Charles Warner -- PM to me after banning me (a lifetime license holder) for expressing my opinion that IP Dynamic will not sell, and is taking time away from the development of IPB.1
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03-28-2005, 08:20 PM #6Web Hosting Master
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That truly is not the way to do business.
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03-28-2005, 08:25 PM #7Web Hosting Master
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With that attitude we might see them quietly fading away. Simply rude and uncalled for.
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03-28-2005, 08:26 PM #8Web Hosting Master
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"I suggest you quitely fade away",
Poor! very poor!Dave0
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03-28-2005, 08:31 PM #9Web Hosting Master
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I prefer vB anyway support seems to be quick they have a great community of users too.
http://www.viperhosting.net
ViperHosting 2005. The new generation "Excellence doesn't have to be expensive"0
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03-28-2005, 08:33 PM #10Web Hosting Evangelist
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Originally posted by DavidL
...Who does he think he is? The mafia? lmao!!..."I highly suggest you quietly fade away." -President of Invision Power Services, Charles Warner -- PM to me after banning me (a lifetime license holder) for expressing my opinion that IP Dynamic will not sell, and is taking time away from the development of IPB.0
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03-28-2005, 08:39 PM #11Web Hosting Master
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Not to mention you have multiple 2.0 series boards running without a license.0
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03-28-2005, 08:48 PM #12Web Hosting Master
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Originally posted by Camp2Win
If that is true, they had reason to ban you.Dave0
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03-28-2005, 08:49 PM #13Web Hosting Evangelist
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Originally posted by Camp2Win
If that is true, they had reason to ban you.
Why did the President of your company, Charles Warner, lie, and just make someting up, that was, and is not true, in a response to my private message regarding this matter, and state:
"Not to mention you have multiple 2.0 series boards running without a license."
As I already explained, I have zero websites up and running, let alone boards, and you are welcome to verify that in any means you feel are necessary. I would very much like to know what would make the President of your company accuse a paying customer of such a thing when it isn't true. That is just inexcusable in my view. I think the decent and proper thing for him and your company in general to do is to make an apology to me for this alone.
I apologize as it seems I mistook you for another customer.
The other points stand. A lifetime license is not refundable. Technical support is available in the client area. We have never provided support via the forums a fact which is made clear all over the site. We also make the fact clear we reserve the right to restrict access to the forums if we so choose.
Besides, if you truly do not use the license, as you mentioned you would not need support.
--------------------
Charles Warner
Invision Power Services, Inc. - President
cwarner@invisionpower.com - 1-800-901-5491 (434-352-4334)
Purchase Invision Power Board - IPS HostingLast edited by greggish; 03-28-2005 at 08:53 PM.
"I highly suggest you quietly fade away." -President of Invision Power Services, Charles Warner -- PM to me after banning me (a lifetime license holder) for expressing my opinion that IP Dynamic will not sell, and is taking time away from the development of IPB.0
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03-28-2005, 09:00 PM #14Web Hosting Evangelist
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There is no way to know this for sure, but I think him saying that he confused me with another customer was just an excuse. Judging by the abusive way he treated me I think he just threw the illegal licenses out there as a tactic to scare me into going away, not talk about this in public, and not demand my money back. He probably figured there's no way to know for sure if anyone is running illegal copies so he might as well just make the accusation, and if by chance I am a thief I'll get scared and leave. The problem with that is, if the customer isn't a thief, you just accused an inocent paying customer of being a thief. This however doesn't seem to be of much concern to IPS though.
"I highly suggest you quietly fade away." -President of Invision Power Services, Charles Warner -- PM to me after banning me (a lifetime license holder) for expressing my opinion that IP Dynamic will not sell, and is taking time away from the development of IPB.0
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03-28-2005, 09:05 PM #15Web Hosting Master
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In real life, Lets say you went to K-Mart and one of the floorwalkers "Thinks" you took something and they grab you and take you in the back room to search you would be illegal. They have to see you take something before they can say anything at all. This resulted in a 3.something million dollar lawsuit at walmart from a walmart employee actually.
You just cant go around calling people thiefs without proof.Dave0
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03-28-2005, 09:07 PM #16Cloud Puppet Master
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i think the president of IPB needs to grow up and become more proffessional.
if it wasnt for critizism, then IPB wouldnt be as big as they are now, they have most likely taken alot of it in the past.
I did not find your post offensive or bad towards the company.0
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03-28-2005, 09:12 PM #17Web Hosting Evangelist
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Originally posted by slice16
i think the president of IPB needs to grow up and become more proffessional.
if it wasnt for critizism, then IPB wouldnt be as big as they are now, they have most likely taken alot of it in the past.
I did not find your post offensive or bad towards the company."I highly suggest you quietly fade away." -President of Invision Power Services, Charles Warner -- PM to me after banning me (a lifetime license holder) for expressing my opinion that IP Dynamic will not sell, and is taking time away from the development of IPB.0
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03-28-2005, 09:39 PM #18Registered User
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Its sad to see comments lik that coming from a CEO..Just downright low.
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03-28-2005, 09:47 PM #19Web Hosting Evangelist
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Originally posted by Emil
Its sad to see comments lik that coming from a CEO..Just downright low.
As has been indicated several times now, your account will NOT be unsuspended. There is really nothing more to discuss in this regard.
--
Lindy Throgmartin
C.O.O. - Invision Power Services, Inc
434-352-4334 Ext. 104Last edited by greggish; 03-28-2005 at 09:57 PM.
"I highly suggest you quietly fade away." -President of Invision Power Services, Charles Warner -- PM to me after banning me (a lifetime license holder) for expressing my opinion that IP Dynamic will not sell, and is taking time away from the development of IPB.0
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03-28-2005, 09:59 PM #20Web Hosting Master
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Just chargeback dude, buy vBulletin and get them to pay the $30 fee for chargebacks.
^_^0
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03-28-2005, 10:04 PM #21Web Hosting Master
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Originally posted by Francisco
Just chargeback dude, buy vBulletin and get them to pay the $30 fee for chargebacks.
Also report them to the BBB, and maybe get police involved?
I mean you payed them for a license for life, and they took it away for no reason.. that seems to me like they stole your money.webmaster A T 420th.com
What is my Itunes playing? Visit 420th.com/nowplaying.jsp to find out.
Ask the monkey: http://www.monkeyfaq.com0
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03-28-2005, 10:05 PM #22Web Hosting Evangelist
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do you have a link to the post? or where it was or titled?
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03-28-2005, 10:06 PM #23Web Hosting Evangelist
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Originally posted by ilyash
Thats what I would do, if it isnt too late.
Also report them to the BBB, and maybe get police involved?
I mean you payed them for a license for life, and they took it away for no reason.. that seems to me like they stole your money.0
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03-28-2005, 10:06 PM #24Web Hosting Evangelist
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Originally posted by Francisco
Just chargeback dude, buy vBulletin and get them to pay the $30 fee for chargebacks.
http://www.vbulletin.com/forum/showthread.php?t=132677
Most were as surprised as I was that any company would treat a paying customer in this manner."I highly suggest you quietly fade away." -President of Invision Power Services, Charles Warner -- PM to me after banning me (a lifetime license holder) for expressing my opinion that IP Dynamic will not sell, and is taking time away from the development of IPB.0
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03-28-2005, 10:12 PM #25Web Hosting Evangelist
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Originally posted by esh
do you have a link to the post? or where it was or titled?
The sooner Matt gets Dynamic out, and nobody buys it, the sooner the focus of the company can go back to improving, bug fixing, and speeding up the forum. Sorry, IPB, that's just the way I see it.
http://forums.invisionpower.com/index.php?showforum=30
IPS deleted the thread that contained my post though. I didn't even start the thread. I was responding to somebody else that started a thread about IP Dynamic. I saved the link to my post but since they deleted it, its a dead link...
http://forums.invisionpower.com/inde...post&p=1143681"I highly suggest you quietly fade away." -President of Invision Power Services, Charles Warner -- PM to me after banning me (a lifetime license holder) for expressing my opinion that IP Dynamic will not sell, and is taking time away from the development of IPB.0