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02-12-2006, 10:42 PM #1Web Hosting Master
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- Oct 2001
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- Ohio
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- 8,535
What an awful webhost - virtuosonetsolutions.com
For my web hosting company we host our forum, and ticket center entirely offsite on a separate. When we were looking for a new provider, I wanted to try out a VPS on InterNAP bandwidth, which ******************** offered. Not thinking wisely, and based on an number of excellent responses by their live sales staff, I was impressed and ordered their largest VPS with cPanel. I waited approx. 36 hours for the VPS to be setup, however they were in communication with me the entire time so I wasn't entirely dissatisfied. The VPS was setup, and they had installed cPanel for me however they gave me the incorrect root password. I was able to contact them and get the correct root password. Then I noticed, the majority services were not working correctly. I was able to fix those myself. Soon after I began to notice frequent network drops, and overall extreme slowness, so I had planned on moving AGAIN. At this time I contacted them about receiving a refund. From here on I'll let the tickets do the talking;
Originally Posted by TerryOriginally Posted by accounting@********************.comOriginally Posted by Terry
Originally Posted by accounting@********************.comOriginally Posted by TerryOriginally Posted by accounting@********************.com
Originally Posted by TerryOriginally Posted by accounting@********************.comOriginally Posted by TerryOriginally Posted by accounting@********************.com0
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02-12-2006, 10:43 PM #2Web Hosting Master
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- Oct 2001
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- Ohio
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You'd think someone who's been around WHT for 4 1/2 years would search a providers name before signing up with them. I'm the odd ball out I guess.
So before anyone get's burned again, they're Virtuoso Net Solutions. Do not get them confused with Virtuozzo.0
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02-12-2006, 10:44 PM #3Predatory Poster
- Join Date
- Jul 2003
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- Goleta, CA
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- 5,566
Is their name blocked here or did you mark it out?
Patron: I'd like my free lunch please.
Cafe Manager: Free lunch? Did you read the fine print stating it was an April Fool's joke.
Patron: I read the same way I listen, I ignore the parts I don't agree with. I'm suing you for false advertising.
Cafe Owner: Is our lawyer still working pro bono?0
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02-12-2006, 10:49 PM #4Web Hosting Master
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- Ohio
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Originally Posted by pixelized0
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02-12-2006, 10:59 PM #5Web Hosting Master
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- Oct 2004
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- Oneida, NY
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- 2,849
I had a problem with these guys once too. One of their customers (which was one of my old customers that I cancelled for the same thing) was hacking my server, and I sent them a TON of evidence to support it...and I sent an IM to the guy on AIM, and he said "it could wait"...That irked me.
Big things coming soon0
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02-13-2006, 12:11 AM #6Retired Moderator
- Join Date
- May 2004
- Location
- Toronto, Canada
- Posts
- 5,105
Well inogenius I think if they didn't offer a money back guarantee you were looking for something that was never going to happen but the funniest part of this whole thing is that he is calling the cops on you!
I would love to hear that conversation.
"officer one of my customers is contacting me in the manner in which we told them to contact us"
"ok so what the hell do you want me to do about it?"
"whats your badge number"
"tell you what I will be right over to help you with this. no matter how late it gets you wait up for us"CloudNexus Technology Services
Managed Services0
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02-13-2006, 12:21 AM #7Web Hosting Master
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- Oct 2001
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- Ohio
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- 8,535
Yeah I was pushy about getting the refund, and I would've backed off had they told me "hey it's just our policy, we can't do it." Then they started getting rude though, and I wasn't really going to take that.
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02-13-2006, 12:38 AM #8
I think I uncensored it......for now
virtuosonetsolutions.com0
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02-13-2006, 03:38 AM #9Web Hosting Master
- Join Date
- Feb 2002
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- Australia
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No offence, but you agreed to their TOS which stated a no money back guarantee -
Account Cancellation: Requests for canceling accounts must be made at least 7 days notice prior to end of billing cycle (end of month). All orders, "I agree to terms of service..." upon orders, tickets, etc are completely logged and recorded for security purposes. All cancellations must be submitted with a ticket for cancellation via the ticket system (help desk) https://virtuosonetsolutions.com/support. No other alternative method will be honored. No partial refunds are provided whatsoever for services rendered.
Bold by me
I understand that. However I was hoping that you might show some sort of compassion and customer appreciation towards a reletively happy customer, who has the ability to send you hundreds of other customers by simply sending some kind of prorated refund.
They're well within their right not to issue you with a refund. Although if I was in their shoes, I would have handled the situation much differently than they did. But this doesn't look good for you, airing this in public.• WLVPN.com • NetProtect owned White Label VPN provider •
• Increase your hosting profits by adding VPN to your product line up •0
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02-13-2006, 04:12 AM #10Registered User
- Join Date
- Feb 2006
- Posts
- 18
Why not air this. .4 Ghz is a big deal if you pay for it and thats what they advertise. Its like my saying i have a 2005 mustang for sale even though its a 2004. Money is money. Why should you give a penny to anyone when they dont fullfill there requirments. How can a company be trusted. Plus I think there is a law that overrules that TOS.
inogenius I agree with you 100 percent. Thanks for warning us about that host.
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02-13-2006, 04:27 AM #11Aspiring Evangelist
- Join Date
- Sep 2003
- Location
- Europe
- Posts
- 398
Originally Posted by Aussie Bob
- the VPS was ready in 36 hours (very slow by most standards)
- some services were not working properly
- frequent network drops
- slow VPS
- that they don't respect what they've advertised
Also we can observe kind of an aggresive and pathetic attitude on the provider's part (the police thing being only one example) in general.
Beyond Terry's reasons for bringing this into the open, maybe the above points, more than warrants a public review.
Again, Aussie Bob I hope you don't see my above point as an offense.
Best regards,
Andy
(with abs. no connection to Andy from SonataWeb)0
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02-13-2006, 05:33 AM #12Web Hosting Master
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- Feb 2002
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- Australia
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- 24,027
Originally Posted by AndyB78
"they were in communication with me the entire time", so that's good. Terry wasn't left in the dark waiting for 36 hours. Sometimes delays happen. They might have been waiting for new servers to be racked and prepped. It happens.
- some services were not working properly
- frequent network drops
- slow VPS
- that they don't respect what they've advertised
Also we can observe kind of an aggresive and pathetic attitude on the provider's part (the police thing being only one example) in general.
This whole thing just sounded cheap, and something you'd expect to see from a kiddie host, nickling and diming their supplier, then running to WHT when things don't go their way. It's not what I expect to see from an established host.
Again, Aussie Bob I hope you don't see my above point as an offense.• WLVPN.com • NetProtect owned White Label VPN provider •
• Increase your hosting profits by adding VPN to your product line up •0
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02-13-2006, 05:52 AM #13Retired Moderator
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- Jan 2005
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- Darwin, Australia
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- 1,339
One chat session with these guys just over a year ago, and I ran for my life.
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02-13-2006, 07:38 AM #14ex. *** *****
- Join Date
- Sep 2004
- Location
- Italy
- Posts
- 1,673
Had one convo a while back myself.
I was willing to buy his servers, website looks great etc etc. Just asked him a few questions, treated me as if I was stupid - "It's all on the webpage, look harder." No reason whatsoever for a grudging attitude, especially to a potential customer.0
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02-13-2006, 11:04 AM #15Web Hosting Master
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- Oct 2001
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- Ohio
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Originally Posted by Aussie Bob
Date Time
From Duration (hh:mms)
Feb 12, 2006 08:48 PM
631-xxx-xxxx
00:01:00
Feb 12, 2006 08:48 PM
631-xxx-xxxx
00:01:00
Feb 12, 2006 08:47 PM
631-xxx-xxxx
00:01:00
Feb 12, 2006 08:46 PM
631-xxx-xxxx
00:01:00
Feb 12, 2006 08:42 PM
631-xxx-xxxx
00:01:00Last edited by IGobyTerry; 02-13-2006 at 11:08 AM.
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03-05-2006, 01:03 AM #16Newbie
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- Feb 2002
- Location
- Atlanta
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- 18
I host www.post4sale.com through www.P4Host.com
Ouch, sorry to hear that.
I host www.post4sale.com through www.P4Host.com
and have been with them for 2 years. I have never had a problem and even if I go over my limit they are very flexible. NEVER paid an overage charge yet.
p4host keep up the great work.For HotDeals, Coupons, Online Games, Freebies etc. Checkout: http://www.post4sale.com0
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03-15-2006, 10:24 PM #17Web Hosting Master
- Join Date
- Jan 2006
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I can recall about 2+ yrs ago when this company was launched there was things all over their site about being Partners with several software vendors which were bogus. I know first hand this is false. So from day 1 not a clean operation. These are facts. I don't knock people but I also don't like how this has looked from way back. Please be careful. Hopefully this can be turned around sometime...
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Toll Free: (866)-332-9894
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