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  1. #1
    Join Date
    Oct 2001
    Location
    Ohio
    Posts
    8,535

    What an awful webhost - virtuosonetsolutions.com

    For my web hosting company we host our forum, and ticket center entirely offsite on a separate. When we were looking for a new provider, I wanted to try out a VPS on InterNAP bandwidth, which ******************** offered. Not thinking wisely, and based on an number of excellent responses by their live sales staff, I was impressed and ordered their largest VPS with cPanel. I waited approx. 36 hours for the VPS to be setup, however they were in communication with me the entire time so I wasn't entirely dissatisfied. The VPS was setup, and they had installed cPanel for me however they gave me the incorrect root password. I was able to contact them and get the correct root password. Then I noticed, the majority services were not working correctly. I was able to fix those myself. Soon after I began to notice frequent network drops, and overall extreme slowness, so I had planned on moving AGAIN. At this time I contacted them about receiving a refund. From here on I'll let the tickets do the talking;

    Quote Originally Posted by Terry
    I've found that the VPS simply isn't a solution that is going to work for my needs. Is there anyway that I might be able to get some sort of refund?
    Quote Originally Posted by accounting@********************.com
    We do not offer 30 day money back on VPS as shown on this page and TOS
    http://www.********************.com/guarantee.htm

    If you wish to cancel, please submit a cancellation request through the right department.
    Quote Originally Posted by Terry
    I understand that. However I was hoping that you might show some sort of compassion and customer appreciation towards a reletively happy customer, who has the ability to send you hundreds of other customers by simply sending some kind of prorated refund. I mean afterall, you did set me up on a server less than the specs advertised.
    NOTE: They advertised that there servers were AT LEAST Dual Xeon 3.4 GHz. Instead they set me up on a Dual Xeon 3.0. Nit picking, yes, but it is false advertisements.

    Quote Originally Posted by accounting@********************.com
    I suggest you don't play word games with us. This is not a tabernacle. This is business and we gave you exactly what was advertised. For you to say otherwise two weeks later is a lie.

    Anyone can say "hundreds of customers". Also a lie not to mention your exageration beyond belief.

    I suggest you do not reply to this. We're not here to show you "compassion". You've been here two weeks and given what was advertised. That is it.
    Quote Originally Posted by Terry
    I'm not here to play word games with you, or screw with your business. I have more important things to do. If we're making suggestions, I'd really suggest not being so defensive, I'm not here to insult or hurt you. I'm simply trying to resolve a matter in an amicable fashion, which does require both parties to be willing. I've had great service up until now, and being a reputable member on numerous forums, with over 5 years experience in the hosting and consulting field I often find myself being asked for suggestions on where someone should host there site. I'd love to be able to recommend you, however I'm quite shocked at the last response that I was given.

    If you've given me exactly what has been advertised, why does your site advertise 3.4 GHz Dual Xeon VPS servers, when I'm a Dual Xeon 3.0? I would also suggest changing that. I'm not making any kind of demands here, I'm just trying to solve a matter, without wasting my time and money, and wasting more time of yours.
    Quote Originally Posted by accounting@********************.com
    You signed up two weeks ago on a different server. Did that occur to you? No need for a reply.
    To insult us by mocking us about showing "compassion" shows your true colors "Andy".
    NOTE: Andy is the SonataWeb business partner. Apparently he researched my name and came across that. No clue as to why he thinks I'm Andy though.

    Quote Originally Posted by Terry
    I don't understand your attempts to insult me here. I'm you're customer. Do you understand that? I put the food on your table. Does this occur to you? Either way, clearly you don't understand the fact that I'm actually what one could consider a paranoid, or safe shopper. I take screen shots, and time stamped printouts that can be faxed to my credit card provider if necessary, to show that a product has not been given as advertised. I've been burned one too many times -- please don't let me get burned again. Now I'm just asking you, please give me a prorated refund of $37. That's all I'm asking. You can still buy yourself a nice steak dinner with the other $37.
    Quote Originally Posted by accounting@********************.com
    Stop responding here. You will NOT get a refund and YOU agreed to this in the TOS which
    your clicks and agreement was recorded live. You do NOT put the food on my table or anyone
    else here so stop your endless exageration and lies.

    One more reply to this I will report you to authority. You are acting selfish and nothing but a pain
    for your own gain.

    If your such a wonderful shopping, don't agree to the TOS when signing up for something you don't agree to
    in this case, 30 day money back that clearly does not apply to your account.
    Quote Originally Posted by Terry
    I would dare you to report me to any kind of authority. I'm not the one insulting anyone here. I'm simply trying to resolve a matter in an amicable fashion. If you had politely told me that a refund was not possible, rather than being defensive, and rude, I would have had no problem accepting my mistake. Due to the fashion that I was responded to with, I really don't feel comfortable doing any kind of business with your company now, and I will make everyone that I know aware of that.
    Quote Originally Posted by accounting@********************.com
    Do as your heart desires. You were told in live chat "Andy" and you were told in the TOS that YOU
    agreed on 2/1/06. We'll follow you to every forum and give you what you deserve when you post your
    dirty lies.

    I am calling the police right this very moment. No one insulted you. You will find out the "amicible fashion"
    is the problem you caused, created not us.
    What's even moreso funny is that while this was going on, they were repeatedly calling my phone number and then hanging up once I answered. I have entire logs of that, so I plan on doing something with it, once I decide how much of an ******* I want to be to them. In the mean time I've filed a chargeback against them. They've also nullrouted my IP from accessing their site. Morons. It's such a shame that I'm able to use VNC to access my PC work at cancel there. Of course I took entire screen shots and printouts of that. Not that it matters though -- I already blocked any future charges from them.
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  2. #2
    Join Date
    Oct 2001
    Location
    Ohio
    Posts
    8,535
    You'd think someone who's been around WHT for 4 1/2 years would search a providers name before signing up with them. I'm the odd ball out I guess.

    So before anyone get's burned again, they're Virtuoso Net Solutions. Do not get them confused with Virtuozzo.
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  3. #3
    Join Date
    Jul 2003
    Location
    Goleta, CA
    Posts
    5,566
    Is their name blocked here or did you mark it out?
    Patron: I'd like my free lunch please.
    Cafe Manager: Free lunch? Did you read the fine print stating it was an April Fool's joke.
    Patron: I read the same way I listen, I ignore the parts I don't agree with. I'm suing you for false advertising.
    Cafe Owner: Is our lawyer still working pro bono?
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  4. #4
    Join Date
    Oct 2001
    Location
    Ohio
    Posts
    8,535
    Quote Originally Posted by pixelized
    Is their name blocked here or did you mark it out?
    It's blocked. It appears that they also may now be using my credit card to make purchases of their choice. I just received 3 pending charges on that same card. This could get interesting.
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  5. #5
    Join Date
    Oct 2004
    Location
    Oneida, NY
    Posts
    2,849
    I had a problem with these guys once too. One of their customers (which was one of my old customers that I cancelled for the same thing) was hacking my server, and I sent them a TON of evidence to support it...and I sent an IM to the guy on AIM, and he said "it could wait"...That irked me.
    Big things coming soon
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  6. #6
    Join Date
    May 2004
    Location
    Toronto, Canada
    Posts
    5,105
    Well inogenius I think if they didn't offer a money back guarantee you were looking for something that was never going to happen but the funniest part of this whole thing is that he is calling the cops on you!

    I would love to hear that conversation.

    "officer one of my customers is contacting me in the manner in which we told them to contact us"

    "ok so what the hell do you want me to do about it?"

    "whats your badge number"

    "tell you what I will be right over to help you with this. no matter how late it gets you wait up for us"
    CloudNexus Technology Services
    Managed Services
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  7. #7
    Join Date
    Oct 2001
    Location
    Ohio
    Posts
    8,535
    Yeah I was pushy about getting the refund, and I would've backed off had they told me "hey it's just our policy, we can't do it." Then they started getting rude though, and I wasn't really going to take that.
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  8. #8
    Join Date
    Jul 2002
    Location
    Victoria, Australia
    Posts
    36,941
    I think I uncensored it......for now

    virtuosonetsolutions.com
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  9. #9
    Join Date
    Feb 2002
    Location
    Australia
    Posts
    24,027
    No offence, but you agreed to their TOS which stated a no money back guarantee -

    Account Cancellation: Requests for canceling accounts must be made at least 7 days notice prior to end of billing cycle (end of month). All orders, "I agree to terms of service..." upon orders, tickets, etc are completely logged and recorded for security purposes. All cancellations must be submitted with a ticket for cancellation via the ticket system (help desk) https://virtuosonetsolutions.com/support. No other alternative method will be honored. No partial refunds are provided whatsoever for services rendered.

    Bold by me
    I understand that. However I was hoping that you might show some sort of compassion and customer appreciation towards a reletively happy customer, who has the ability to send you hundreds of other customers by simply sending some kind of prorated refund.
    You bring this out into the open over a $37.00 pro-rata refund, when you knew their TOS said no refunds, because they put you on a 3.0ghz server instead of a 3.4Ghz server? Come on.

    They're well within their right not to issue you with a refund. Although if I was in their shoes, I would have handled the situation much differently than they did. But this doesn't look good for you, airing this in public.
    WLVPN.com NetProtect owned White Label VPN provider
    Increase your hosting profits by adding VPN to your product line up
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  10. #10
    Join Date
    Feb 2006
    Posts
    18
    Why not air this. .4 Ghz is a big deal if you pay for it and thats what they advertise. Its like my saying i have a 2005 mustang for sale even though its a 2004. Money is money. Why should you give a penny to anyone when they dont fullfill there requirments. How can a company be trusted. Plus I think there is a law that overrules that TOS.

    inogenius I agree with you 100 percent. Thanks for warning us about that host.
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  11. #11
    Join Date
    Sep 2003
    Location
    Europe
    Posts
    398
    Quote Originally Posted by Aussie Bob
    You bring this out into the open over a $37.00 pro-rata refund, when you knew their TOS said no refunds, because they put you on a 3.0ghz server instead of a 3.4Ghz server? Come on.
    With all due respect and consideration for you Aussie Bob I want to humbly point out that Inogenius also stated that:
    - the VPS was ready in 36 hours (very slow by most standards)
    - some services were not working properly
    - frequent network drops
    - slow VPS
    - that they don't respect what they've advertised

    Also we can observe kind of an aggresive and pathetic attitude on the provider's part (the police thing being only one example) in general.

    Beyond Terry's reasons for bringing this into the open, maybe the above points, more than warrants a public review.

    Again, Aussie Bob I hope you don't see my above point as an offense.

    Best regards,
    Andy
    (with abs. no connection to Andy from SonataWeb)
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  12. #12
    Join Date
    Feb 2002
    Location
    Australia
    Posts
    24,027
    Quote Originally Posted by AndyB78
    With all due respect and consideration for you Aussie Bob I want to humbly point out that Inogenius also stated that:
    - the VPS was ready in 36 hours (very slow by most standards)
    Was there a time promised for the delivery of the VPS?

    "they were in communication with me the entire time", so that's good. Terry wasn't left in the dark waiting for 36 hours. Sometimes delays happen. They might have been waiting for new servers to be racked and prepped. It happens.
    - some services were not working properly
    - frequent network drops
    - slow VPS
    Which in the world of hosting, is not uncommon, and it's also not uncommon for network issues external to the datacenter that can cause problems. As hosts, we all know that. A few tickets would have sorted them out. These reasons also sound a bit excusy (sp?) too, coupled with the aggressive push for the refund.
    - that they don't respect what they've advertised
    Could have been a slight mixup with the person ordering the server, and the info on the site. A .4 Ghz difference is nothing to be getting all upset over. Let's get a grip now.
    Also we can observe kind of an aggresive and pathetic attitude on the provider's part (the police thing being only one example) in general.
    I agree that they didn't behave the best. I would have handled it very differently, if I was in their shoes. I still would not have issued the refund though, if that's the policy, no matter how much someone claims they can bring hundreds of new clients for the host.

    This whole thing just sounded cheap, and something you'd expect to see from a kiddie host, nickling and diming their supplier, then running to WHT when things don't go their way. It's not what I expect to see from an established host.
    Again, Aussie Bob I hope you don't see my above point as an offense.
    No offence taken in the slightest. I post my thoughts, and you post your thoughts. It's all good.
    WLVPN.com NetProtect owned White Label VPN provider
    Increase your hosting profits by adding VPN to your product line up
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  13. #13
    Join Date
    Jan 2005
    Location
    Darwin, Australia
    Posts
    1,339
    One chat session with these guys just over a year ago, and I ran for my life.
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  14. #14
    Join Date
    Sep 2004
    Location
    Italy
    Posts
    1,673
    Had one convo a while back myself.

    I was willing to buy his servers, website looks great etc etc. Just asked him a few questions, treated me as if I was stupid - "It's all on the webpage, look harder." No reason whatsoever for a grudging attitude, especially to a potential customer.
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  15. #15
    Join Date
    Oct 2001
    Location
    Ohio
    Posts
    8,535
    Quote Originally Posted by Aussie Bob
    No offence, but you agreed to their TOS which stated a no money back guarantee -

    Account Cancellation: Requests for canceling accounts must be made at least 7 days notice prior to end of billing cycle (end of month). All orders, "I agree to terms of service..." upon orders, tickets, etc are completely logged and recorded for security purposes. All cancellations must be submitted with a ticket for cancellation via the ticket system (help desk) https://virtuosonetsolutions.com/support. No other alternative method will be honored. No partial refunds are provided whatsoever for services rendered.

    Bold by me

    You bring this out into the open over a $37.00 pro-rata refund, when you knew their TOS said no refunds, because they put you on a 3.0ghz server instead of a 3.4Ghz server? Come on.

    They're well within their right not to issue you with a refund. Although if I was in their shoes, I would have handled the situation much differently than they did. But this doesn't look good for you, airing this in public.
    You're only looking at the surface issue here. While I was less than satisfied with the services offered, had I been spoken to in a decently respectable fashion after my reply, I would've had no problem accepting the loss. However when they deny all blame and make me out to be some kind of manipulative fool that's where the issue is. Let's also remember that while I filed the ticket they then went on to repeatedly call me numerous times and then hanging up upon me answering.

    Date Time
    From Duration (hh:mms)
    Feb 12, 2006 08:48 PM
    631-xxx-xxxx
    00:01:00
    Feb 12, 2006 08:48 PM
    631-xxx-xxxx
    00:01:00
    Feb 12, 2006 08:47 PM
    631-xxx-xxxx
    00:01:00
    Feb 12, 2006 08:46 PM
    631-xxx-xxxx
    00:01:00
    Feb 12, 2006 08:42 PM
    631-xxx-xxxx
    00:01:00
    And yes, I was disappointed in the fact that I was only placed on a Dual Xeon 3.0 versus the 3.4 that was advertised. Seeing as I'm purchasing a VPS product where the clock speed of the server does still have some relation to how my VPS operates it is a serious issue. When you buy your servers, wouldn't you be disappointed if you pay the extra $40 for a faster server, and instead they still place you on a slower one?
    Last edited by IGobyTerry; 02-13-2006 at 11:08 AM.
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  16. #16

    Thumbs up I host www.post4sale.com through www.P4Host.com

    Ouch, sorry to hear that.

    I host www.post4sale.com through www.P4Host.com
    and have been with them for 2 years. I have never had a problem and even if I go over my limit they are very flexible. NEVER paid an overage charge yet.

    p4host keep up the great work.
    For HotDeals, Coupons, Online Games, Freebies etc. Checkout: http://www.post4sale.com
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  17. #17
    Join Date
    Jan 2006
    Posts
    1,922
    I can recall about 2+ yrs ago when this company was launched there was things all over their site about being Partners with several software vendors which were bogus. I know first hand this is false. So from day 1 not a clean operation. These are facts. I don't knock people but I also don't like how this has looked from way back. Please be careful. Hopefully this can be turned around sometime...

    -Jay
    KnownHost Managed VPS Specialists
    Toll Free: (866)-332-9894
    Fully Managed VPS, Wordpress, Cloud Servers, and Dedicated Servers
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