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  1. #1
    Join Date
    Mar 2004
    Posts
    295

    My $100k valued site taken from under my feet by godaddy..

    Well, to say the least this has been a bad week for me. You probably read the problems I had with UPS earlier on in the week, to finish it off yesterday, godaddy took my domain from under my feet with no prior notification for 'phishing'.

    Yesterday I left home early morning to go and visit a relative 3 hours away (in hospital).. Was planning to make a day trip out of it and didn't check my computer in the morning. When I got back in yesterday evening, I had 2 emails in my inbox, one from softlayer (CC'ing an abuse complaint from myspace) and an email directly from myspace about files uploaded to my free file hosting service used for phishing.

    It's a pretty routine thing, I get a complaint, delete the files, everyone is happy.. However they'd also contacted Godaddy. Godaddy took the domain from under my feet with no prior notification, the nameservers are now set to:

    NS1.SUSPENDED-FOR.SPAM-AND-ABUSE.COM
    NS2.SUSPENDED-FOR.SPAM-AND-ABUSE.COM

    And I have no access to the domain what-so-ever, I'm losing hundreds of dollars every day the website is down, to be presise, $600/day. So far I've already lost $1200. Not only that but the repurcussions of this will mean a loss of our flawless reputation, traffic and future income.

    I phoned godaddy tech. support last night and asked them about it, I got an unhelpful man that pretty much told me there's nothing I can do and to email abuse@godaddy.com. I've emailed them and wow, much to my suprise, no response. It was 14 hours ago I emailed them. I phoned again a couple of hours ago and got a more helpful woman who told me abuse arn't in at the moment and to phone back at 5pm GMT or send an email.. To their non-existant abuse team.

    I'm now in the agonizing wait for my domain to come back into control. No phone call from godaddy (they took it from under me without ANY prior warning), no email, nothing, it's disgraceful.

    If I don't get a response by the end of today I'll be getting my solicitor onto a letter. Why can't life be simple? Why must every damn thing go wrong if it can go wrong.
    Last edited by wills17; 07-24-2006 at 08:53 AM.
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  2. #2
    Join Date
    Aug 2003
    Location
    USA
    Posts
    1,036
    This is ridiculous. I would continue to phone GoDaddy until I can reach a higher up.
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  3. #3
    Join Date
    Jun 2001
    Posts
    1,239
    Moved to the correct forum.

  4. #4
    Join Date
    Feb 2004
    Location
    WPB, Florida
    Posts
    163
    Im suprised, godaddy seems to be very supportive to me, maybe becasue their trying to sell a product. Myspace seems to have done a number on you though. Oh well, look at the karma of that, their site has been down for 2 days now almost it seems.
    Run with it.

  5. #5
    Join Date
    Jan 2004
    Location
    South Park, Colorado
    Posts
    3,522
    Quoting Go Daddy Universal Terms of Service for Go Daddy Software and Services:

    5. NO UNLAWFUL CONDUCT OR IMPROPER USE.

    As a condition of Your use of Go Daddy ’s Software and Services, You agree not to use them for any purpose that is unlawful or prohibited by these terms and conditions, and You agree to comply with any applicable local, state, federal and international laws, government rules or requirements. You agree You will not be entitled to a refund of any fees paid to Go Daddy if, for any reason, Go Daddy takes corrective action with respect to Your improper or illegal use of its Services.

    Go Daddy reserves the right at all times to disclose any information as Go Daddy deems necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in Go Daddy's sole discretion.

    If You have purchased Services, Go Daddy has no obligation to monitor Your use of the Services. Go Daddy reserves the right to review Your use of the Services and to cancel the Services in its sole discretion. Go Daddy reserves the right to terminate Your access to the Services at any time, without notice, for any reason whatsoever.

    Go Daddy reserves the right to terminate Services if Your usage of the Services results in, or is the subject of, legal action or threatened legal action, against Go Daddy or any of its affiliates or partners, without consideration for whether such legal action or threatened legal action is eventually determined to be with or without merit. Go Daddy may review every account for excessive space and bandwidth utilization and to terminate or apply additional fees to those accounts that exceed allowed levels.

    Except as set forth below, Go Daddy may also cancel Your use of the Services, after thirty (30) days, if You are using the Services, as determined by Go Daddy in its sole discretion, in association with spam or morally objectionable activities. Morally objectionable activities will include, but not be limited to: activities designed to defame, embarrass, harm, abuse, threaten, slander or harass third parties; activities prohibited by the laws of the United States and/or foreign territories in which You conduct business; activities designed to encourage unlawful behavior by others, such as hate crimes, terrorism and child pornography; activities that are tortuous, vulgar, obscene, invasive of the privacy of a third party, racially, ethnically, or otherwise objectionable; activities designed to impersonate the identity of a third party; illegal access to other computers or networks (i.e., hacking); distribution of Internet viruses or similar destructive activities; and activities designed to harm or use unethically minors in any way. Notwithstanding anything to the contrary herein, in the event Go Daddy cancels Your Services during the first thirty (30) days after You purchase the Services, You will receive a refund of any fees paid to Go Daddy in connection with the Services being canceled. In the event Go Daddy deletes Your Services because they are being used in association with spam or morally objectionable activities, no refund will be issued. You agree You will not be entitled to a refund of any fees paid to Go Daddy if, for any reason, Go Daddy takes corrective action with respect to Your improper or illegal use of its Services.

    6. NO SPAM; LIQUIDATED DAMAGES.

    You agree Go Daddy may immediately terminate any account which it believes, in its sole discretion, is transmitting or is otherwise connected with any spam or other unsolicited bulk email. In addition, if actual damages cannot be reasonably calculated then You agree to pay Go Daddy liquidated damages of $1 for each piece of spam or unsolicited bulk email transmitted from or otherwise connected with Your account, otherwise You agree to pay Go Daddy 's actual damages. You acknowledge You have read and understand and agree to be bound by the terms and conditions of Go Daddy ’s Anti-spam Policy, available here . Such terms and conditions are applicable to the use of all Go Daddy Software and Services and are incorporated herein.
    I must remind you that you have agreed to these terms when signing up with GoDaddy.

    Anyway, I in your place wouldn't register *ANYTHING* at this company, let alone such 'high-risk' domains, associated with free file hosting.

    As far as I can tell you from my experience, now GD will propose you to pay $250, write kinda Oh-I-am-so-sorry letter and stay with them or $80 and move/transfer away.

    Need a suggestion for the TRUE registrar?
    Respect My Authoritah! - Eric Cartman (a friend of mine).

  6. #6
    Join Date
    May 2003
    Location
    London
    Posts
    526
    Hopefully you will get the domain back resolved, get everything running smooth and be on holiday same time next year.
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  7. #7
    Join Date
    Jun 2006
    Location
    http://xchg.ca
    Posts
    6
    Reading this story, I proud of myself, when decided to stay away from GoDaddy.

    Quote Originally Posted by Stan Marsh
    Need a suggestion for the TRUE registrar?
    - it would be nice to know!

  8. #8
    Join Date
    Mar 2004
    Posts
    295
    Well, I'm transferring my domain name to Register.com, heard they're much better . In the end I got through to godaddy via the phone and sorted it out, after getting a speech on the co-incidences of such things.

    Glad to have it sorted anyway, was really worried I'd lost my domain for good.
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  9. #9
    Join Date
    Jan 2004
    Location
    South Park, Colorado
    Posts
    3,522
    Mituozo >> I am very glad you've sorted this out finally. I am kinda surprised they haven't asked the contribution though...

    Good luck with register.com!
    Respect My Authoritah! - Eric Cartman (a friend of mine).

  10. #10
    Join Date
    Mar 2004
    Posts
    295
    Quote Originally Posted by Stan Marsh
    Mituozo >> I am very glad you've sorted this out finally. I am kinda surprised they haven't asked the contribution though...

    Good luck with register.com!
    Yeah, he said if it happened again there'd be a $200 admin fee, enough to get me to move to register.com .
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  11. #11
    Join Date
    Jun 2005
    Posts
    5,929
    If GD receive a phishing complaint, the first thing they do is suspend the domain (or group of domains, or whole network). I think their abuse dept sucks. They appear to never send out any emails about the suspension (at least from the incidences we've seen reported here) and just wait for the registrant to discover it for themselves and start to squeal. They're always out, go home at 5pm, don't work weekends, and have a tendency to suspend domains at 5pm on friday afternoons. They're mostly an unhelpful bunch, but that could also be because the registrant is pretty stressed out about their domain being suspended, and the conversation atmosphere is probably highly charged. They do eventually get things sorted out if you follow their instructions to the letter. I too, am surprised they didn't charge you $50 to transfer your domain to another registrar.

    This is absolutely GD's worst policy, and imho, is not managed very well by them. This is the single one policy why you should not use GD for any important domains, and probably not at all.
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  12. #12
    Join Date
    Mar 2004
    Posts
    295
    Quote Originally Posted by stu2
    If GD receive a phishing complaint, the first thing they do is suspend the domain (or group of domains, or whole network). I think their abuse dept sucks. They appear to never send out any emails about the suspension (at least from the incidences we've seen reported here) and just wait for the registrant to discover it for themselves and start to squeal. They're always out, go home at 5pm, don't work weekends, and have a tendency to suspend domains at 5pm on friday afternoons. They're mostly an unhelpful bunch, but that could also be because the registrant is pretty stressed out about their domain being suspended, and the conversation atmosphere is probably highly charged. They do eventually get things sorted out if you follow their instructions to the letter. I too, am surprised they didn't charge you $50 to transfer your domain to another registrar.

    This is absolutely GD's worst policy, and imho, is not managed very well by them. This is the single one policy why you should not use GD for any important domains, and probably not at all.
    Yeah, they suspended my domain sunday 3am their time.. (The abuse department said & the guy that led the investigation) yet I couldn't contact their abuse department later that day at 9am because they don't work weekends..
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  13. #13
    Join Date
    Dec 2005
    Location
    Tokyo
    Posts
    44
    Its because of reasons like this that I transferred my critical domains away from Godaddy. You have to be able to trust a registrar if you are running a live website. It is very worrying that a regstrar would disable a domain without prior notice and without any accountability.

    In my case I transferred to Moniker after hearing alot of good feedback on them in this forum and others.

  14. #14
    Join Date
    Jan 2004
    Location
    South Park, Colorado
    Posts
    3,522
    I am happy that people are at last are realising how humilating GoDaddy's TOS are.
    Respect My Authoritah! - Eric Cartman (a friend of mine).

  15. #15
    Join Date
    Jan 2005
    Posts
    323
    shame but true. many people have same problem with godaddy tos


  16. #16
    Join Date
    Mar 2004
    Posts
    295
    Yeah, I would push all my other domains away too, but they're not really worth anything major or would be involved in any future problems.. I'll probably slowly push them away to other registrars.
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  17. #17
    Join Date
    Jan 2004
    Location
    South Park, Colorado
    Posts
    3,522
    Quote Originally Posted by Mituozo
    I'll probably slowly push them away to other registrars.
    That's *TRANSFER*:

    - Transfer: domain's account change between the registrars. Paid service. Usually adds 1 year to expration date.

    - Push: account change within the same registrar. Usually free. Doesn't add years to expiration.
    Respect My Authoritah! - Eric Cartman (a friend of mine).

  18. #18
    Join Date
    Mar 2004
    Posts
    295
    Quote Originally Posted by Stan Marsh
    That's *TRANSFER*:

    - Transfer: domain's account change between the registrars. Paid service. Usually adds 1 year to expration date.

    - Push: account change within the same registrar. Usually free. Doesn't add years to expiration.
    Yeah, sorry, my mistake.
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  19. #19
    Join Date
    Jun 2003
    Posts
    566
    Quote Originally Posted by Mituozo
    Yeah, they suspended my domain sunday 3am their time.. (The abuse department said & the guy that led the investigation) yet I couldn't contact their abuse department later that day at 9am because they don't work weekends..
    Its strange when Internet companies (specially registrars) say they do not work on weekends... Lets make whole Internet a '5 day a week' affair.

    "Today is Sunday, Internet is off today'
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  20. #20
    Join Date
    Mar 2004
    Posts
    695
    Quote Originally Posted by Mituozo
    Yeah, they suspended my domain sunday 3am their time.. (The abuse department said & the guy that led the investigation) yet I couldn't contact their abuse department later that day at 9am because they don't work weekends..
    I noticed that the domain was suspended on weekend!! but nobody from abuse is there on weekend, so... who suspended the domain? the janitor??????????????

  21. #21
    Join Date
    Mar 2004
    Posts
    295
    Quote Originally Posted by elmister
    I noticed that the domain was suspended on weekend!! but nobody from abuse is there on weekend, so... who suspended the domain? the janitor??????????????
    Exactly, not only that but monday evening I spoke to the guy in abuse who investigated into everything and they tried to phone me, Sunday at 4am. Then I phone back sunday evening and get told abuse don't work weekends. Oh well.
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  22. #22
    Wow, I have over 50 domains with Godaddy and after reading this I may just move all of them. None of my sites deal with any type of file transfering, spamming, etc, but I do not like the idea that they just pull the plug without any prior warning or comment.

    I'm wondering though if the other companies may be just as bad?

  23. #23
    Join Date
    Jul 2005
    Location
    Buffalo, NY
    Posts
    2,638
    Quote Originally Posted by Fed-X
    I'm wondering though if the other companies may be just as bad?
    Search for 'Godaddy' in this forum (Domain Name Forum), you'll see a good reason to switch. I've been using NameCheap/eNom for a while now and haven't had 1 complaint. I've actually never even needed to contact their support department in over the 2 years I've been with them.

  24. #24
    Join Date
    Mar 2004
    Posts
    295
    Quote Originally Posted by PE-Steve
    Search for 'Godaddy' in this forum (Domain Name Forum), you'll see a good reason to switch. I've been using NameCheap/eNom for a while now and haven't had 1 complaint. I've actually never even needed to contact their support department in over the 2 years I've been with them.
    Yeah, I'm going to move all my domains away from them.
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  25. #25
    Join Date
    Jan 2005
    Posts
    323
    how much money godaddy makes from charging for spam? or do they just not charge and close?

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