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09-29-2006, 03:21 AM #1Junior Guru Wannabe
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AWBS or WHMCS?? Which one is Better?
I am opening hosting service, i am thinking to buy automate script which will auto create cpanel account. I saw almost all cpanel auto account creator script. Now i am stuck with awbs or whmcs. Tell me which one is better. Seems that awbs have more feature.
Looking forward to see some replys.
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09-29-2006, 03:39 AM #2Web Hosting Master
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AWBS has a few more features, but WHMCS is a lot easier to use and its client templating system is very clean and smartiezed. I had my staff look over both admin insterfaces and they unanimously chose WHMCS. I am very happy i decided to go with it.
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09-29-2006, 03:42 AM #3Web Hosting Master
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We use AWBS on ECSPortal.com and so far have been fairly happy with it. Although, it does have several little quirks that we do not like and the fact that they will advertise support for some services (ie. DirectAdmin) that do not fully work is a pain. If I had the choice again, I'd go WHMCS if it supported DA.
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09-29-2006, 10:05 AM #4
Without a doubt , WHMCS:
AWBS is poorly supported, poorly put together, and at last check didn't support php5. On top of this, the indidivuals "supporting" AWBS have no clue what they're doing.
Case in point:
I requested support from them quite some time back on an issue that , well, was a bit frustrating. It had something to do with prices not showing up right.
As usual, they requested a login, so I set one up for them. Once this was done, I tested BOTH my login AND theirs, and it worked fine, so I passed the login info on to them.
Within 1/2 hour I received a mail saying "your database is corrupted. We tried XXX fix and it seems to have worked".
I went to my website, and it was COMPLETELY stock, NOTHING was working as far as my logins.
Once I reloaded the backup I made BEFORE they went in there, everything was normal again, but UNTIL then, even I couldn't login.
There have been numerous issues which were critical and cost customers a good deal of money , opened up with the AWBS team. Their response? Shrug it off for months on end.
WHMCS on the other hand is very easily and quickly supported, DOES support php5, and , Matt will make ANY changes necessary to keep a client a client, or get them to become a client!
Case in point:
When moving from MB to WHMCS, I also upgraded from php5 to php5.1 (since mb4 doesn't support 5.1). This meant a great deal of changes to the arrays, as usual. Matt was right on top of the support piping, and had it upgraded to work within 5.1 within 24 hours of being informed WHAT the actual problem was (took some testing on both of our ends). I'd say THAT is reasonable support, in fact, beyond soTom Whiting, WHMCS Guru extraordinaire
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09-29-2006, 07:05 PM #5Junior Guru Wannabe
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Hi,
I prefer AWBS, it has more features, excellent support, and continuos updates with new modules and features. Fast response to clients request.
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09-29-2006, 07:37 PM #6WHT Addict
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- Aug 2006
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We have been using AWBS for some time, switched over to modernbill this week and arent looking back.
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09-29-2006, 07:56 PM #7Junior Guru Wannabe
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- Birmingham Alabama
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I use AWBS, it's ok, but I'm moving to a total solution, H-Shere
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09-29-2006, 08:24 PM #8Ex-Hoster
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- Apr 2005
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We use whmcs and strongly recommend it to everyone. It is more profesional. And you can buy it from resellers. I bought it from licensepal.com and so you can get help from both whmcs.com and from licensepal.com . And also it is cheaper tha awbs
Kind regards
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09-29-2006, 08:48 PM #9Web Hosting Master
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WHMCS is in a great place right now - they've had their ups and downs, but there is no question about it being the best all-in-one system out there.
Great purchase for the price
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09-29-2006, 10:15 PM #10Aspiring Evangelist
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- Jan 2005
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I'd strongly recommend AWBS due to its plenty features and many things which make it the best I've ever tried.
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09-29-2006, 11:03 PM #11Web Hosting Master
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Originally Posted by SoFiMaN
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09-30-2006, 12:50 AM #12Web Hosting Master
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Moved from clientexec to WHMCS... I am loving WHMCS. Only criticism I have is that it does not have MaxMind telephone verification built in. It's available through a plug in, but that plug in is very buggy indeed...
However, still very happy with WHMCS..
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10-01-2006, 12:35 PM #13Aspiring Evangelist
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Originally Posted by MACscr
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10-01-2006, 03:04 PM #14Originally Posted by SoFiMaNTom Whiting, WHMCS Guru extraordinaire
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10-01-2006, 07:04 PM #15Junior Guru Wannabe
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Originally Posted by linux-tech
More slow that MB for example?
I always have obtained very fast answers to all my support requests
what bugs you talk about?
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10-01-2006, 07:32 PM #16More slow that MB for example?
For example:
AWBS was notified in February of last year that their software was billing clients early (or late in some cases), always random dates. At one point, this cost a client around $500 due to late fees for rent, etc, and got that specific client VERY upset with me.
Their solution?
We've fixed the problem, but we won't release it until the next update.
The next update?
November of last year
So, for 9 months, I had to deal with this. Needless to say, it cost me the client, simply because they couldn't fix this issue.
what bugs you talk about?
Bug A:
Client would signup for package which was a "non-hosting" package
Client would pay
Package would be inserted into database with a date of "1969" or something like that.
Client would receive numerous invoices, pre-dated
Bug B:
with Kayako's integration (which they wrote, and of course, encoded), certain mail extensions were constantly returning invalid when logging in. This was tested and found to be a bug by myself.
They were notified of this bug early this year (Around January I believe)
In March/April, the bug STILL existed, and they had made no effort whatsoever to fix the thing, or reply to my tickets saying it was being worked on.
Of course, in March/April of this year, they still had no php5 support, despite the fact that php5 had already been out for almost 2 years. This only shows you how slow the development on this system goes.
Now, let's compare this to the incredibly speedy and fast support of Matt @ WHMCS, shall we?
When I opened up a ticket 2, maybe 3 weeks ago saying "This is broken", it took us about 48 hours to identify the problem (php 5.1 wasn't supported), and resolve it. THIS is the speed of the resolutions at WHMCS, as opposed to MONTHS of no response, no fix from AWBS.
When I opened up a non critical, low priority support ticket with Matt @ WHMCS, asking for simple integration instructions, I received a response within 24 hours, with detailed information. Now THAT's what I call support, right there. Compare this to AWBS and their pathetically poor, uninformative, argumentative support.Tom Whiting, WHMCS Guru extraordinaire
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10-02-2006, 02:39 AM #17Web Hosting Master
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The question I have is there a billing system that will migrate you from AWBS?
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10-02-2006, 02:50 AM #18Web Hosting Master
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Originally Posted by serverorigin
http://www.whmcs.com/forums/viewtopi...ht=awbs+import
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10-02-2006, 05:22 AM #19
It's really not THAT hard to design something to integrate from system A to system B. I setup an AWBS -> MB integration pretty seamlessly, shouldn't be hard to get to WHMCS .
Tom Whiting, WHMCS Guru extraordinaire
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10-02-2006, 02:12 PM #20Newbie
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- Oct 2006
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Originally Posted by linux-tech
I got reply for my ticket from whmcs is more than 6 hours.
And, I try to convince Mat, the only person who manages the script (i guess) to enable customized username and password when automatically create cpanel accounts, since it is more likely the whmcs will generate the same username, but Matt will never consider about it.
Poor support and unmatured script!
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10-02-2006, 02:31 PM #21Poor support and unmatured script!
Allowing the user to choose their own u/p is a minimalistic feature request.
SUPPORTING one's product means taking valued feedback, making it better, fixing BUGS in the script. For example:
On Friday afternoon, I opened a ticket re: passwords, and how they're stored in the database unencrypted. Within 24 hours, he responded to the ticket, assuring me that this would be resolved in the next release, but the server passwords would remain unencrypted, due to necessity.
After responding with numerous ways to encrypt the system passwords so that it is unencryptable, again, he responded (again within 24h) stating that system passwords would be encrypted as well in the db.
This is VERY indicative of a developer providing PROPER support, LISTENING to what their clients say, and taking their advice on things. I can NOT think of ANY other system which does this at allTom Whiting, WHMCS Guru extraordinaire
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10-02-2006, 02:35 PM #22Newbie
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overall, I like whmcs l lot. It is a good script. but I am just not happy about its lacking of some fetal features. Maybe I've just expected a lot....
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10-02-2006, 03:29 PM #23Web Hosting Master
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Originally Posted by sunlift
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10-02-2006, 03:33 PM #24Web Hosting Master
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AWBS by far if you are choosing from the two. Rich in features and easily can grow with your company. It's bit on the ugly side at times - but overall - great system. I personall like CE (I don't need all the bells and whistles).
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10-04-2006, 06:56 AM #25Death is Sex
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AWBS only, because its actually worth much much more then any other billing script, yeah it automates everything and you need not do anything. It has way more then plugins/integrations with panels, service providers, processors etc. I am yet to find more functional software then AWBS, But their theme sucks big time, Last time i saw on their forums, they published a thread writing they are coming up with a new theme engine for a better AWBS.